The Customer does not come first. In our business society, we have catered to the customer for far too long and have built up this ‘customer first’ attitude that people now have a sense of entitlement.

They now think that if they want ANYTHING, they should have it, simply because they walked into your establishment or hired your services, because they are the ‘customer’.

This way of thinking is wrong because it is allowing the customer to run and rule the business. When the opposite needs to be true.

Companies need to learn to tell customers, NO! The attitude of entitlement needs to stop.